Smile Leadership Program (Manager Training)

I revamped IHOP's Smile Leadership Program, transforming it from a paper-based, in-person program into a fully virtual training experience. The updated 6-week program features workbooks, eLearning courses, PowerPoint decks for virtual workshops, skills validation, and a final Brand Standards test.

Highlights:

• Certified over 5,000 restaurant managers in the United States

• Saved franchisees thousands of dollars on travel and lodging expenses

Tools/Technologies: Adobe InDesign, Adobe Photoshop, Adobe Premiere Pro, Articulate Storyline 360, Microsoft PowerPoint